Rev Booker

RevBooker

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TERMS AND CONDITIONS OF REVBOOKER

RevBooker, a service of Revica.io, LLC Effective date: 14th October, 2024

1. Introduction

These Terms and Conditions (the “Terms”) constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you”) and RevBooker, a service of Revica.io, LLC (“Company”, “we”, “us”, or “our”), concerning your access to and use of the www.revbooker.com website as well as any other media form, media channel, mobile website or mobile application related, linked, or otherwise connected thereto (collectively, the “Service”). You agree that by accessing the Service, you have read, understood, and agreed to be bound by all of these Terms and Conditions. If you do not agree with all of these Terms and Conditions, then you are expressly prohibited from using the Service and you must discontinue use immediately.
We reserve the right, in our sole discretion, to make changes or modifications to these Terms and Conditions at any time and for any reason. We will alert you about any changes by updating the “Last updated” date of these Terms and Conditions, and you waive any right to receive specific notice of each such change.

2. Definition of Key Terms

For the purposes of these Terms and Conditions, the following definitions shall apply:

  • “User”: Refers to any individual or entity who accesses or uses our Service
  • “Account”: The registered user account required to access and use certain aspects of the Service
  • “Content”: Any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of the Service
  • “Subscription”: The fee-based arrangement for accessing our Service, subject to recurring charges
  • “Confidential Information”: Information that is proprietary or confidential and is clearly labeled as such
  • “Inbound Calls”: Calls that our AI receptionist answers on behalf of the User
  • “Outbound Calls”: Calls initiated by our Service on behalf of the User to third parties
  • “Compliance Requirements”: Legal and regulatory standards applicable to the Service
  • “AI Receptionist”: RevBooker’s proprietary artificial intelligence system that handles calls
  • “AI Voice”: The synthesized voice and personality of our AI Receptionist
  • “Training Data”: Information used to train and improve our AI systems
  • “Emergency Calls”: Calls requiring immediate response for health, safety, or security reasons
  • “System Performance”: Measurable aspects of AI Receptionist operation including accuracy, latency, and reliability

3. Service Description and Capabilities

3.1. Core Services

RevBooker provides an AI-powered phone service including:

  • 24/7 automated phone answering
  • Natural language call handling
  • Call routing and messaging
  • Appointment scheduling
  • Customer service functions
  • Outbound calling capabilities
  • Multi-language support
  • Custom voice and personality options
  • Analytics and reporting

3.2. AI System Disclosure

Our Service utilizes artificial intelligence to handle calls.

Users agree to:

  • Disclose to callers that they are speaking with an AI system
  • Not misrepresent the AI system as a human employee
  • Maintain appropriate human oversight of AI operations
  • Follow all applicable AI disclosure regulations

3.3. AI Voice and Personality Rights

The AI Receptionist’s voice, personality, and interaction patterns are proprietary technologies of RevBooker.

Users:

  • May not record or reproduce the AI’s voice or personality
  • Must not attempt to reverse engineer the technology
  • Cannot use recordings without written permission
  • Must maintain appropriate disclaimers
  • Are prohibited from creating derivative works

4. User Eligibility and Account Management

Service access is limited to individuals and entities that:

  • Are at least 18 years old
  • Have legal authority to enter into this agreement
  • Maintain accurate account information
  • Comply with all applicable laws
  • Accept responsibility for account activities

5. User Responsibilities and Obligations

5.1. General Responsibilities

Users are responsible for:

  • Maintaining accurate business information
  • Configuring AI system parameters unless on a “Pro” package or above.
  • Monitoring AI performance
  • Ensuring regulatory compliance
  • Protecting account credentials
  • Training the AI on business-specific information

5.2. Emergency Handling

Users must:

  • Not rely on RevBooker’s AI Receptionist for emergency calls
  • Maintain alternative emergency communication channels
  • Configure appropriate emergency call routing
  • Establish clear escalation protocols
  • Regularly test emergency procedures

5.3. Call Management

Users Shall:

  • Set appropriate call handling parameters
  • Monitor call quality and performance
  • Maintain accurate business hours and availability
  • Update system information promptly
  • Review and adjust AI decision criteria

6. AI System Performance and Standards

6.1. Performance Metrics

Revica.io, LLC commits to maintaining:

  • Minimum 95% speech recognition accuracy
  • Maximum 2-second response latency
  • 99.9% system uptime
  • Error rates below industry standards
  • Regular performance reporting

6.2. Quality Assurance

We implement via our white label partner:

  • Regular system testing
  • Performance monitoring
  • Quality control measures
  • User feedback integration
  • Continuous improvement processes

7. Data Usage and Privacy

7.1. Training Data

Users acknowledge that:

  • Call data may be used by RevBooker for AI training
  • Personal information will be anonymized
  • Users can opt out of data contribution
  • Training data usage follows privacy laws
  • Regular audits ensure data protection

7.2. Data Security

RevBooker maintains:

  • Industry-standard security measures
  • Regular security audits
  • Encryption protocols
  • Access controls
  • Incident response procedures

8. Pricing and Payment Terms

8.1. Subscription Fees

  • Monthly or annual subscription options
  • Tiered pricing based on usage
  • Automatic renewal terms
  • Payment processing requirements
  • Refund limitations

8.2. Usage Fees

Current rates:

  • 12 cents per minute for AI engagement
  • 3 cents per minute for transferred calls
  • Additional fees for premium features
  • Volume discounting options
  • Custom pricing for enterprise users

9. Prohibited Uses

Users may not:

  • Violate any laws or regulations
  • Harass or abuse others
  • Transmit malicious code
  • Attempt to breach security
  • Extract training data
  • Misuse AI capabilities
  • Create unauthorized recordings
  • Develop competing services

10. AI Ethics and Compliance

10.1. Ethical Use

Users must:

  • Follow RevBooker’s AI ethics guidelines
  • Prevent discriminatory use
  • Maintain transparency
  • Report ethical concerns
  • Support fair practices

10.2. Regulatory Compliance

Service complies with:

  • AI disclosure requirements
  • Telecommunications regulations
  • Privacy laws
  • Consumer protection rules
  • Industry standards

11. Liability and Indemnification

11.1. Limitation of Liability

Revica.io, LLC and RevBooker are not liable for:

  • AI decision-making outcomes
  • Business losses
  • Service interruptions
  • Data accuracy issues
  • Third-party actions

11.2. Indemnification

Users shall indemnify Revica.io, LLC and RevBooker against:

  • Regulatory violations
  • Misuse claims
  • Third-party actions
  • Compliance failures
  • Property damage claims

12. Privacy and Data Protection

RevBooker adheres to strict privacy standards alongside it’s white label partner including:

  • Data encryption in transit and at rest
  • Limited employee access to user data
  • Regular security audits
  • Compliance with GDPR, CCPA, and other privacy regulations
  • Transparent data handling practices

13. Service Level Agreement

RevBooker and it’s white label partner commits to:

  • 99.9% uptime guarantee
  • 24/7 system monitoring
  • Scheduled maintenance windows
  • Prompt incident response
  • Regular performance reports

14. Intellectual Property

14. Intellectual Property 14.1. Ownership

RevBooker and Revica.io, LLC retain all rights to:

  • AI technology and algorithms
  • Voice synthesis technology
  • Training models and data
  • Software and systems
  • Brand assets and materials

14.2. User Rights

Users retain rights to:

  • Their business information
  • Custom configurations
  • Call recordings (subject to terms)
  • Usage analytics
  • Customer data

15. Term and Termination

15.1. Duration

  • Agreement continues until terminated
  • Automatic renewal terms
  • Notice requirements
  • Effect on data and access
  • Post-termination obligations

15.2. Termination Rights

RevBooker may terminate service for:

  • Terms violation
  • Payment default
  • Misuse of service
  • Legal requirements
  • Business necessity

16. Dispute Resolution

16.1. Process

  • Written notice requirement
  • Good faith negotiation
  • Mandatory mediation
  • Binding arbitration
  • Venue and jurisdiction

16.2. Class Action Waiver

Users waive rights to:

  • Class action participation
  • Consolidated claims
  • Representative actions
  • Mass claims
  • Multi-party litigation

17. Updates and Modifications

RevBooker reserves the right to:

  • Update AI systems
  • Modify features
  • Change pricing
  • Revise terms
  • Improve security

18. Support and Maintenance

18.1. Technical Support

RevBooker provides:

  • Email support
  • Phone support
  • Documentation
  • Training resources
  • System updates

18.2. Maintenance

Includes:

  • Scheduled updates
  • Emergency patches
  • Performance optimization
  • Security improvements
  • Bug fixes

19. Force Majeure

Neither party is liable for failures due to:

  • Natural disasters
  • War or terrorism
  • Government actions
  • Network failures
  • Other circumstances beyond reasonable control

20. Notices

All notices must be:

  • In writing
  • Sent to designated addresses
  • Delivered by approved methods
  • Acknowledged by recipient
  • Retained for records

21. Assignment

  • No assignment without consent
  • Exceptions for corporate restructuring
  • Notice requirements
  • Successor obligations
  • Continuing liability

22. Severability

  • Invalid provisions severable
  • Remaining terms continue
  • Replacement provisions
  • Interpretation guidelines
  • Legal compliance

23. Entire Agreement

These terms constitute:

  • Complete understanding
  • Prior agreements superseded
  • Integration clause
  • Modification requirements
  • Understanding acknowledgment

24. Contact Information

RevBooker, a service of Revica.io, LLC

Email: support@revbooker.com

Website: www.revbooker.com

25. AI-Specific Legal Notices

25.1. AI Capabilities Disclaimer

RevBooker’s AI Receptionist:

  • Makes probabilistic decisions
  • May not understand all contexts
  • Requires human oversight
  • Has defined operational limits
  • Cannot replace human judgment

25.2. Future AI Regulations

These terms shall automatically incorporate:

  • New AI regulations
  • Industry standards
  • Legal requirements
  • Technical standards
  • Safety protocols

25.3. AI Training and Updates

The Service may undergo:

  • Regular model updates
  • Performance improvements
  • Feature additions
  • Security enhancements
  • Compliance updates